Answers to common questions about ordering from Sunken City Collectables.

1. Where are you located?

Our supplied business address is 2 College Wynd, Kilmarnock KA1 1HA, United Kingdom. A Google Maps link is included in the contact section below.

2. What are your opening hours?

No verified opening hours were supplied for this policy set. Please contact the store before visiting if opening times are important.

3. Where do you deliver?

We currently deliver online orders within the United Kingdom only.

4. How much is standard delivery?

UK standard delivery is free on every order.

5. How quickly do you process orders?

Orders are normally processed within 1–2 business days.

6. How long does delivery take after dispatch?

Standard delivery after dispatch is estimated at 2–4 business days.

7. What is the estimated total delivery time?

The combined estimate is approximately 3–6 business days.

8. Which courier do you use?

No specific courier was supplied for this store. The delivery provider may be identified in your dispatch or tracking information where available.

9. Do you offer local collection?

Yes, free local collection is available where it is displayed as an option during checkout. Wait for a Ready for Collection confirmation before travelling.

10. How do I track my order?

Where the delivery service provides tracking, the relevant details will normally be sent after dispatch. If you need help, contact us with your order number.

11. What if my order is late?

Check any tracking information first. If the estimated delivery window has passed, contact us and include your order number.

12. What is your return period?

The stated cancellation / return period for eligible online purchases is 14 days.

13. Who pays return postage?

No blanket return-postage rule was supplied for this store. Contact us before returning an item and we will confirm the appropriate method and responsibility for reasonable costs based on the reason for the return and applicable law.

14. How long does a refund take?

Our stated refund-processing target is 5–10 business days, subject to applicable statutory deadlines. Your payment provider may need additional time to display the funds.

15. How can I pay?

Online payments are handled through Shopify Payments. The exact payment methods available to you are shown securely at checkout.

16. What types of products do you sell?

Our catalogue includes trading-card sorting mats and trays, display stands, magnetic holders, binder pages, graded-card albums, top-loader and pocket binders, card dividers, storage boxes, deck cases, sleeves and rigid or semi-rigid card holders.

17. How do I choose the right holder or sleeve?

Check the individual product listing for dimensions, thickness, capacity and compatibility before ordering. Product names such as 35pt, top loader, semi-rigid or inner sleeve refer to different storage or protection formats.

18. Can I ask about a product before buying?

Yes. Contact support@sunkencitycollectables.shop or call +44 7581 489172 if you need clarification about a listing.

19. What if an item arrives damaged?

Contact us promptly with your order number and photographs of the product and packaging where practical. Keep the packaging while the issue is being reviewed.

20. Do you ship internationally?

No. The current delivery area is the United Kingdom only.

21. How do I contact customer support?

Email support@sunkencitycollectables.shop or call +44 7581 489172.

Contact. Contact Information

---

This page forms part of the policies of Sunken City Collectables. Nothing in this policy limits any mandatory consumer rights that apply under law.