This page provides the principal business, legal and customer-contact information for Sunken City Collectables and the online store at sunkencitycollectables.shop.

1. Trading Identity

Our trading name is Sunken City Collectables. Our online storefront operates at sunkencitycollectables.shop.

2. Business Address

Our supplied business address is 2 College Wynd, Kilmarnock KA1 1HA, United Kingdom. View the location on Google Maps.

3. Customer Contact Information

For product, order, payment, delivery, local collection, return, refund or general store enquiries, email support@sunkencitycollectables.shop or call +44 7581 489172.

4. Management and Customer Support Team

5. Store Opening Hours

No verified shop opening hours were supplied for this policy page. We therefore do not publish unverified hours. Please contact us before travelling where opening times are important.

6. Delivery Area

Online delivery is currently available to addresses within the United Kingdom only. International delivery is not offered under the current shipping policy.

7. Delivery Charges and Times

8. Local Collection

Free local collection is available where it is shown as an option during checkout. Customers should wait until they receive confirmation that their order is ready before travelling to collect it.

9. Payment Processing

Online payments are handled through Shopify Payments. The exact payment methods available to a customer are displayed securely during checkout.

10. Returns and Refunds

For eligible online purchases, our stated cancellation / return period is 14 days. Our stated refund-processing target is 5–10 business days, subject to applicable statutory deadlines. No blanket return-postage rule was supplied, so customers should contact us before returning an item.

11. Company Registration, VAT and Legal Entity Information

12. Consumer Rights

Nothing on this page or in our other store policies is intended to exclude, restrict or replace mandatory consumer rights or remedies.

13. Policy and Business Information Updates

We may update the business information on this page when our contact details, services, trading arrangements or legal obligations change. The latest published version should be used for current information.

Contact. Contact Information

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This page forms part of the policies of Sunken City Collectables. Nothing in this policy limits any mandatory consumer rights that apply under law.