This policy explains the cancellation, return and refund arrangements for eligible online purchases made from Sunken City Collectables through sunkencitycollectables.shop.

1. Your Right to Cancel

For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving the goods. Where statutory cancellation rights apply, communicate your decision clearly before the applicable deadline.

2. How to Request a Return

Email support@sunkencitycollectables.shop with your order number, the product you want to return and the reason for the return. Please wait for our instructions before sending the parcel.

• Include your order number.
• Identify the product you wish to return.
• Describe the reason for the return.
• For damage or an incorrect item, include clear photographs where helpful.
• Wait for return instructions before posting or handing the item back.

3. Condition of Returned Goods

Returned products should be handled with reasonable care and, where practical, returned with any accessories, components or packaging supplied with them. You may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the goods where the law permits.

4. Faulty, Damaged, Misdescribed or Incorrect Goods

If an item arrives damaged, is faulty, is materially different from its description or you receive the wrong product, contact us promptly. We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

5. Return Postage

6. Packing Returned Products

Please package returned card-storage products, binders, sleeves, holders, trays and accessories carefully to prevent damage in transit. Retain proof of postage or handover where relevant.

7. Refund Method

Approved refunds are normally returned to the original payment method used for the order. We may ask for information reasonably necessary to identify the transaction before processing a refund.

8. Refund Processing

Our stated refund-processing target is 5–10 business days, subject to applicable statutory deadlines. Your bank, card issuer or payment provider may require additional time to display the funds after the refund is issued.

9. Original Delivery Charges

Where the law requires an eligible cancellation refund to include an original standard-delivery charge, that requirement will be applied. UK standard delivery is currently free on every order, so there is normally no standard-delivery charge to refund.

10. Exchanges and Replacement Availability

Where stock is available, a replacement may sometimes be possible. If an identical item is unavailable, another remedy such as a refund may be offered where appropriate.

11. Local / In-Person Return Arrangements

If a local return or in-person handover is appropriate, contact us first so we can confirm the arrangement. Local collection being available at checkout does not automatically mean every return can be brought to the store without prior confirmation.

12. Items That May Be Excluded

Certain statutory cancellation rights may not apply to particular goods or circumstances where the law provides an exception. Any exclusion will be applied only where legally permitted and does not remove rights relating to faulty or misdescribed goods.

13. Proof of Purchase

We may ask for your order number, confirmation email or other reasonable proof of purchase so that we can locate the transaction and process your request correctly.

Contact. Contact Information

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This page forms part of the policies of Sunken City Collectables. Nothing in this policy limits any mandatory consumer rights that apply under law.